Feedback & Complaints
We value your feedback. You can submit feedback that may include a compliment, suggestion or a complaint. If you need to provide a complaint please provide precise details in order for us to investigate and take the appropriate action.
Feedback may be sent anonymously meaning you do not need to provide your name or contact details. Please bear in mind that anonymous feedback especially complaints may be difficult to remain anonymous in order to provide a full investigation but please do not let this prevent you from notifying us. We value any feedback.
You have 3 options to provide feedback that may be a complaint.
- Over the phone by calling our Operations Manager on 1300 888 984. If you need to provide a complaint please have precise details in order for us to investigate and take the appropriate action.
- By Mail. Please mail your feedback that may include a complaint to the following address. If you need to provide a complaint please include precise details in order for us to investigate and take the appropriate action.
Suite 102, 58 Norwest Boulevard, Bella Vista NSW 2153
- Email via the link below. Please click on the link below that will take you to a form. Please be aware that an email address will be required in order to send the form. If you would like to remain anonymous the name and mobile may be withheld but an email address will be required if you choose this method.